Nice Wings 2025: AI & the Future of Customer Experience


Hello NiCE friends & colleagues!
AI took notes for me as I presented the AI & the Future of Customer Experience keynote with all of you at your event this week! Here are  those notes. I hope they help you on your AI journey. Below you’ll find a few things which may be helpful:

– the AI NOTES from our talk transcribed by Otter.ai
– a downloadable
PDF SUMMARY of the most important slides from my talk

Thank you so much for allowing me to share my thoughts on AI with you!
Please let me know how I can be helpful in the future!
Dan

Dan Chuparkoff smiling and looking upwards, wearing a black Google t-shirt and a blue hoodie with a white fleece lining.

Dan Chuparkoff

A.I. & Innovation Keynote Speaker
CEO, Reinvention Labs
AI Educator & Innovation Expert from
Google, McKinsey, & Atlassian

PDF SUMMARY of key slides from Dan’s AI talk

This “Slide Cheatsheet” was customized for your specific talk. It’s designed to help audience-members like you, by wrapping my AI & the Future of Everything keynote into an easy-to-skim, easy-to-share, or easy-to-print resource for future reference.

Download the 3 page
high-resolution PDF here:

Hope you find it helpful!

AI NOTES from Dan’s Keynote

*These notes were created automatically by Otter.ai. Transcription errors or mistakes have not been fixed
in order to demonstrate the current state of AI notes.


Summary

Dan Chuparkoff, a seasoned AI expert, discussed the transformative power of AI in various aspects of work and life. He highlighted the use of AI tools like Google VO and ChatGPT for communication and productivity enhancements. Chuparkoff emphasized the importance of AI in automating routine tasks, improving decision-making, and fostering creativity. He shared his personal journey from a high school Co-op program to leading teams at Google, underscoring the significance of adopting new technologies. Chuparkoff also stressed the need for AI to be transparent and auditable, and encouraged using multiple AI tools to optimize their strengths.

Action Items

[ ] Type the prompt "What are 10 ways AI will change the work of people who work at a SaaS products company who automate customer experience engagements?" and review the AI-generated response.

[ ] Incorporate the prompt "I disagree with you" when using AI assistants to encourage them to provide more thoughtful and reliable responses.

[ ] Explore using AI-powered meeting note-taking and explore 10 ways to leverage the meeting transcripts.

[ ] Be cautious when using AI-powered translation tools like Hey Jen due to privacy concerns, and wait for more secure enterprise-ready solutions.

Outline

Introduction of Dan Chuparkoff and AI-Generated Speakers

  • Speaker 1 introduces Dan Chuparkoff as a trailblazer with over 30 years of experience in innovation at Google and McKinsey.

  • Speaker 2 describes Dan as the "understandable technology speaker" who simplifies complex concepts.

  • Speaker 3 highlights Dan's ability to captivate audiences from Fortune 100 companies to South by Southwest.

  • Dan Chuparkoff reveals that the entire introduction was AI-generated using Google's product called Flow and its model VEO 3 for audio.

Dan Chuparkoff's Journey and AI Prompts

  • Dan shares his personal story, starting from a troubled background in Tampa, Florida, to becoming a leader at Google with 2 billion daily users.

  • He recounts his experience with AutoCAD and the transformative impact of copy and paste on his work.

  • Dan emphasizes the importance of adopting new technologies to accelerate work and create customer value.

  • He introduces a daily prompt for AI, encouraging the use of AI for professional and personal growth.

The Power of AI and Its Impact on Communication

  • Dan discusses how AI will change the way people communicate with customers and each other.

  • He explains the importance of using AI to improve advertising, marketing, and internal communication.

  • Dan provides a QR code for attendees to access additional prompts and resources.

  • He highlights the potential of AI to enhance productivity and collaboration.

Understanding AI and Its Limitations

  • Dan explains the concept of AI as a consensus-driven tool that often lacks unique or expert answers.

  • He demonstrates how AI can be uncertain and relies on statistics to provide answers.

  • Dan advises users to ask AI for its confidence level and to verify its sources.

  • He encourages the use of multiple AI tools to compare their strengths and weaknesses.

AI's Role in Professional Growth and Collaboration

  • Dan emphasizes the importance of understanding AI to build better products for customers.

  • He explains how AI can help in problem-solving, decision-making, and imagining future scenarios.

  • Dan encourages the use of AI for tasks like writing, research, and communication to improve efficiency.

  • He highlights the need for AI to be transparent and auditable to ensure accuracy and reliability.

AI's Impact on Specific Roles and Industries

  • Dan discusses how AI can transform roles in SaaS products companies, automating customer experience engagements.

  • He provides examples of how AI can improve processes, metrics, and customer service.

  • Dan encourages the use of AI to generate stories, research, and communication tools.

  • He emphasizes the importance of AI in making work more efficient and freeing up time for higher-value tasks.

AI's Role in Global Collaboration and Language Translation

  • Dan introduces HeyGen, a product that allows real-time translation in 50 different languages.

  • He highlights the importance of AI in breaking down language barriers for global collaboration.

  • Dan discusses the potential of AI to democratize access to information and improve communication.

  • He warns about the privacy concerns with current AI translation tools and encourages cautious adoption.

The Future of AI and Its Impact on Work

  • Dan predicts that AI will become an essential tool for survival in the exponential growth of information and expectations.

  • He emphasizes the need for AI to automate low-value tasks to create more time for higher-value activities.

  • Dan encourages the use of AI to improve problem-solving, decision-making, and strategic thinking.

  • He concludes by highlighting the transformative potential of AI to drive future growth and innovation.

Thank you!