ServiceNow 2025: AI & the Future of Sourcing & Procurement


Hello ServiceNow colleagues, partners, & friends!
AI took notes for me as I presented the AI & the Future of Sourcing & Procurement keynote and then I turned it into a song! Here it is, along with the notes and key slides so you can try some of those prompts on your own.

On this page, you will find:
– the custom
AI GENERATED SONG based on the AI keynote (& it’s actually good!)
– the
AI NOTES from our talk transcribed by Otter.ai
– a downloadable
PDF SUMMARY of the most important slides
Please let me know how I can be helpful in the future!
Dan

Dan Chuparkoff smiling and looking upwards, wearing a black Google t-shirt and a blue hoodie with a white fleece lining.

Dan Chuparkoff

A.I. & Innovation Keynote Speaker
CEO, Reinvention Labs
Former Technology Leader from
Google, McKinsey, & Atlassian

Listen to the
AI KEYNOTE SONG

The easiest way to review or share some of the key points of my AI & the Future of Everything Keynote is to listen to or share this song. My goal is to have you and everyone on your team singing, “We will always need people to solve, decide, & imagine.” and if this song helps to make that possible, then AI has, in fact, helped me to do my job better!!

PDF SUMMARY of key slides

This “Slide Cheatsheet” was customized for your specific talk. It’s designed to help audience-members like you, by wrapping my AI & the Future of Everything keynote into an easy-to-skim, easy-to-share, or easy-to-print resource for future reference.

Download the 3 page
high-resolution PDF here:

Download

Hope you find it helpful!

AI NOTES from Dan’s Keynote

*These notes were created automatically by Otter.ai. Transcription errors or mistakes have not been fixed
in order to demonstrate the current state of AI notes.


Summary

Dan Chuparkoff, a seasoned technology innovator, discussed the transformative power of AI, emphasizing its potential to solve problems faster, aid decision-making, and free up time for creativity. He highlighted AI's capabilities in generating content, managing information, and enhancing communication, such as real-time translation and meeting notes. Chuparkoff stressed the importance of understanding AI's limitations, particularly its reliance on pre-trained data and its inability to handle unique, complex problems. He encouraged leveraging AI for routine tasks to focus on higher-value activities like problem-solving and decision-making, ultimately driving efficiency and innovation in industries like sourcing and procurement.

Action ItemsAction Items

  • [ ] @Dan Chuparkoff - Try using ChatGPT to ask the question "What are 10 ways AI is going to change the work of sourcing professionals in a Fortune 500 enterprise?" and review the detailed response.

  • [ ] Explore the use of AI-powered tools like Otter for automated meeting notes and transcription.

  • [ ] Investigate the availability of real-time translation features in devices like the ones demonstrated, to enable more inclusive global collaboration.

Outline

Dan Chuparkoff's Introduction

  • Speaker 1 introduces Dan Chuparkoff as a trailblazer with over 30 years of experience in innovation at Google and McKinsey.

  • Speaker 2 describes Dan as an understandable technology speaker who makes complex things simple and useful.

  • Dan Chuparkoff faces technical difficulties while trying to screen share and apologizes for the inconvenience.

  • Dan explains that the video shown earlier was AI-generated, highlighting the quality and accuracy of AI in video generation.

AI's Role in Transforming Work and Technology

  • Dan discusses the transformative power of AI, emphasizing its ability to solve problems faster, make decisions with confidence, and free up time for imagining new possibilities.

  • He acknowledges the risks and uncertainties associated with AI, promising to help attendees understand and navigate these challenges.

  • Dan shares his journey from a troubled childhood to a leadership role at Google, highlighting the importance of technology in his career.

  • He recounts his experience with AutoCAD at a school board architecture and engineering office, illustrating how technology can revolutionize work.

The Evolution of Technology and AI's Impact

  • Dan reflects on the evolution of technology, from PCs and spreadsheets to the internet, mobile, cloud, and data science.

  • He predicts that by the end of the year, everyone will be using generative AI as seamlessly as they use copy and paste today.

  • Dan emphasizes the importance of understanding AI's capabilities and limitations, comparing it to a new intern who needs guidance and review.

  • He advises attendees to use AI for brainstorming and refinement, while preserving their expertise for unique and complex tasks.

AI's Limitations and Practical Applications

  • Dan explains that AI is consensus-driven and often provides average answers, not necessarily the best or most expert ones.

  • He encourages attendees to ask AI for its confidence level and to verify the information it provides.

  • Dan discusses the concept of AI hallucinations, where AI sometimes provides incorrect or misleading information due to its reliance on pre-trained data.

  • He advises attendees to use AI as a tool to augment their work, rather than replacing their expertise.

AI's Role in Sourcing and Procurement

  • Dan shares insights from an AI assistant on how AI is changing the work of sourcing professionals in Fortune 500 enterprises.

  • He lists 10 ways AI is impacting sourcing, including autonomous tail spend negotiations, supplier discovery, and real-time risk monitoring.

  • Dan emphasizes the importance of using AI to improve efficiency and accuracy in procurement processes.

  • He encourages attendees to explore these AI-driven changes and to ask AI for detailed information and recommendations.

AI's Impact on Communication and Collaboration

  • Dan highlights the role of AI in improving communication and collaboration, particularly in managing meetings and preserving organizational memory.

  • He discusses the potential of AI-generated meeting notes and facilitators to enhance meeting efficiency and decision-making.

  • Dan introduces the concept of AI-driven real-time translation, which allows for seamless communication across different languages.

  • He demonstrates the capabilities of AI in translation, showcasing how it can facilitate global collaboration and reduce the communication tax.

AI's Role in Problem Solving and Decision Making

  • Dan explains that AI is best suited for managing information and automating routine tasks, freeing up time for more complex problem-solving and decision-making.

  • He emphasizes that AI cannot replace human expertise in unique and complex problem-solving scenarios.

  • Dan advises attendees to use AI to manage information and to focus on their unique skills and expertise.

  • He predicts that AI will continue to evolve and become more integrated into various aspects of work, enhancing efficiency and productivity.

AI's Role in Imagining and Innovating

  • Dan discusses the importance of imagination and innovation in driving future success, highlighting AI's role in helping attendees envision new possibilities.

  • He encourages attendees to use AI to explore new ideas and to imagine new solutions for their industries.

  • Dan emphasizes that AI can help attendees identify and address new problems, contributing to continuous improvement and innovation.

  • He concludes by encouraging attendees to embrace AI as a tool to enhance their work and to focus on their unique skills and expertise.

Thank you!